Privacy Policy

1. Information this website may collect

Rocket Spin Casino may handle information provided by players when they browse the website, register an account, complete verification, make deposits or withdrawals, contact support, or otherwise use the available services. The information collected depends on how the website is used and what is required to operate an online casino safely and lawfully.

Contents

Account and identification information

This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and information about activity on the account. Verification documents may also be requested where identity, age, location or account ownership needs to be confirmed. Such documents may contain information shown on an identity document or other evidence provided for verification.

Payment and transaction information

The website may handle records about deposits, withdrawals, bets, winnings, account balances, transaction dates and related payment activity. Payment providers may process card, bank or other payment details directly. Where appropriate, the website may receive limited payment information, such as a transaction reference, payment method, status or partial details, rather than complete payment credentials.

Technical, device and cookie information

When a player visits the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, access times and information about how the website is used. Cookies and similar technologies may also be used to remember preferences, support essential functions, maintain sessions, understand website performance and help identify unusual activity.

2. How information is used

Personal information is used only for purposes connected with providing, securing and improving the website and its services. The main purposes may include the following:

Creating and administering a player account, including processing registrations, login requests and account changes.
Providing casino services, recording account activity and displaying relevant account information.
Processing deposits, withdrawals and other account transactions through available payment methods.
Checking identity, age, account ownership and other information required before particular services can be used.
Detecting, preventing and investigating fraud, money laundering, multiple accounts, payment abuse, collusion, hacking and other suspicious or prohibited activity.
Meeting legal, regulatory, tax, financial, security and responsible gambling obligations that apply to the website or its service providers.
Responding to support requests, resolving account issues and communicating about important service, security or account matters.
Monitoring website performance, fixing technical problems, improving functionality and helping protect the website and its users.
Understanding general use of the website so that content, features and communications can be made more relevant.
Sending marketing communications where permitted and where the player has agreed to receive them or has not otherwise opted out, subject to applicable requirements.

Information may be combined from account, transaction, device and support records where this is reasonably necessary for these purposes. The website does not use personal information for unrelated purposes unless the player is informed or the use is permitted by applicable requirements.

3. Sharing and protecting information

Personal information may be shared with trusted providers that help operate the website. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and other essential functions. They should receive only the information needed for the relevant service and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected fraud or unlawful activity; to enforce account terms; or to respond to a valid request from an authorised public body, court or other entity. If the website is involved in a business change, information may be transferred as part of that change, subject to appropriate protections.

Some service providers may handle information in countries other than Australia. Where this occurs, reasonable steps are taken to support appropriate security and privacy protections, taking into account the nature of the information and the service being provided.

Security measures

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should keep passwords and account details confidential and contact support promptly if they suspect unauthorised activity.

4. Cookies, retention and account closure

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Some cookies are necessary for core functions, such as maintaining a secure session, remembering settings and supporting account access. Other cookies may help analyse website use, improve performance or support relevant communications. Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect website features or prevent some services from working as intended.

Keeping information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. This may mean that information cannot be deleted immediately when a player closes an account or makes a deletion request.

When information is no longer needed, it may be securely deleted, anonymised or disposed of in a way that reduces the risk of unauthorised use. Backups and records held by service providers may take additional time to remove or overwrite.

5. Privacy rights and how to contact us

Players may have rights over the personal information held about them, subject to applicable requirements and reasonable exceptions. A player can ask to access their information, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer required, and withdraw consent to marketing communications. A request may need to include enough information to confirm the requester’s identity and protect the account from unauthorised access.

Making a data request

To exercise these rights, or to ask a privacy question, email support@rocketspincasino.online. The request should explain what information or action is being requested. For example, a player may ask for access to account information, correction of inaccurate details, deletion of eligible data, or withdrawal of consent to marketing. Where a request concerns marketing, players may also use the unsubscribe option in a marketing message when one is provided.

Requests will be reviewed and handled within a reasonable timeframe. Some information may be withheld, limited or retained where this is necessary to protect another person’s privacy, prevent fraud, maintain security, resolve a dispute, comply with a legal obligation or preserve records that must be kept. If deletion is not possible for one of these reasons, the information may instead be restricted from further use where appropriate.

Changes to this policy

This Privacy Policy may be updated when website features, service providers, security practices or privacy requirements change. The latest version will apply from the date it is made available on the website. Players should review this page from time to time. Where a change is significant, reasonable notice may be provided through the website or another suitable communication channel.

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